It is of course annoying when you have a complaint about the service as you have experienced it.
Still, we kindly ask you to make your complaint via email
to indicate the department through customer contact.
This may be by email, regular mail and / or telephone.
Our staff of customer contact department will review the complaint and attempt to everyone's satisfaction to resolve the complaint. Our data: Selectkoi The Erf 103 8256DH Biddinghuizen firstname.lastname@example.org Mobile: 0644850397
(accessible 09.00 - 17.00)
Upon receipt of your complaint, you will receive a confirmation.
We will respond to your complaint within 14 days of receipt, should have more time, then we will inform you on this.
If you do not appreciate this, you can always contact the Foundation Certified Webshop where selectkoi.nl is affiliated with. If the complaint is still not resolved through them? Then there is the possibility to submit your dispute to the Disputes Committee (SGC).
You have a cooling off period of 14 days without giving a reason to return the product, starting on the day of receipt of the product. The product can only be unused and, if possible, be returned in original packaging. For returning the order, the return costs are at your expense.